I am sooo satisfied with my purchase! I was very hesitant in getting a machine because there aren't many industrial sewing machine places in Chicago and if something happened what would I do. I bought my sewing machine Saturday & picked it up Monday. Upon picking it up on Monday I met Steve. Steve is awesome!! He is definitely the one you want to talk to if you have ANY problems with your machine or want better knowledge on how it works! He will make your purchase worthwhile.